Night Auditor / Front Desk Agent responsible for overnight hotel operations, including guest check-ins and check-outs, handling reservations, providing customer service, and completing daily financial audits. Ensures accuracy of reports, maintains security, and delivers professional, friendly service during overnight hours.
Reports to: Front Desk Manager/Director of Front Desk
Supervises: NA
Must be 18 years of age or olderExcellent written and verbal communication to interact with clients, vendors, staff, and guestsMust be able to speak, read, write and communicate in English to adequately perform the duties of the jobExcellent problem-solving abilities and attention to detailCapacity to identify and resolve issues promptly and efficientlyAbility to work in a fast-paced environment and handle multiple tasksProficient in using computer systems and hotel management softwareWork varying schedules that include evenings, weekends, holidays and extended hours as business dictates.Position is overnight hours
High School diploma/GED or equivalent educationHospitality training preferredPrevious experience in customer service role, specifically hospitality or hotel settingProficient computer skills including but not limited to Microsoft Word, Power Point, Excel and Outlook and other required systems.
Guest & Resident Communications:Answers hotel guest and resident inquiriesAnswer phone calls, process reservations, and relay messages efficientlyCommunicates effectively regarding room availability, upgrades, general billing inquiries, and other special requestsCoordinates with the Front Desk, Housekeeping, Security and other departments as needed to address guest and resident needsHotel Reservation Management:Understand and access the reservation system to ensure accurate reservations, modifications and cancellationsPrepare and distribute daily financial and occupancy reports for managementHandle cash, credit card transactions, and billing adjustments accuratelyMaintain accurate guest records and update hotel management systemsResolve guest issues promptly while maintaining a calm and courteous demeanorCoordinate with housekeeping, maintenance, and management regarding guest needs and overnight issuesEnsure compliance with hotel policies, safety procedures, and confidentiality standardsSet up front desk for the next day's operationsTraining & Development:When needed, train and mentor new team members on Fire Command & Safety procedures, hotel reservation procedures, and customer service standardsCompliance:Ensure compliance with Fire Command and Hotel Policies, Procedures, and industry regulationsOther:Completes training and other duties as assigned.
Demonstrates Showboats core values in the performance of position responsibilities:1)Friendly Focused we are committed to creating a fun environment that embraces families and children of all ages.2)Kindness Focused we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.3)Team Spirit we foster a respectful workplace where team members work together to exceed our guest's expectations.4)Hearts that Serve we are driven by a passion to bring joy and happiness to the guests that we serve.5)Take Ownership we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.
The ability to attend work predictably and regularly and to be punctual.The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictatesThe ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).The ability to work with mathematical concepts and to apply concepts to practical situations.The ability to work cooperatively with others.The ability to deal politely and professionally with customers and coworkers.The ability to perform several tasks at once.The ability to follow directions or instruction.The ability to use a computer to communicate, create, and access information.The ability to lift and move 25 pounds.The ability to sit/stand/bend/stretch, etc.The ability to use hands to finger, handle, or feel and reach with the hands and arms
Stand - Constantly - Frequently - Occasionally - Not Applicable
Walk - Constantly - X - Frequently - Occasionally - Not Applicable
Sit - Constantly - Frequently - X - Occasionally - Not Applicable
Handling/Fingering - X - Constantly - Frequently - Occasionally - Not Applicable
Reach Outward - X - Constantly - Frequently - Occasionally - Not Applicable
Reach Above Shoulder - Constantly - Frequently - X - Occasionally - Not Applicable
Climb - Constantly - Frequently - Occasionally - X - Not Applicable
Crawl - Constantly - Frequently - Occasionally - X - Not Applicable
Squat or Kneel - Constantly - Frequently - Occasionally - X - Not Applicable
Bend - Constantly - Frequently - Occasionally - X - Not Applicable
Lift/Carry 10 lbs. or less - Constantly - X - Frequently - Occasionally - Not Applicable
11 to 20 lbs. - Constantly - X - Frequently - Occasionally - Not Applicable
21 to 50 lbs. - Constantly - Frequently - X - Occasionally - Not Applicable
51 to 100 lbs. - Constantly - Frequently - Occasionally - X - Not Applicable
Over 100 lbs. - Constantly - Frequently - Occasionally - X - Not Applicable
Push/Pull 12 lbs. or less - Constantly - X - Frequently - Occasionally - Not Applicable
13 to 25 lbs. - Constantly - X - Frequently - Occasionally - Not Applicable
26 to 40 lbs. - Constantly - X - Frequently - Occasionally - Not Applicable
41 to 100 lbs. - Constantly - Frequently - X - Occasionally - Not Applicable
Extreme Cold (non-weather) - Constantly - X - Frequently - Occasionally - Not Applicable
Extreme Heat (non-weather) - Constantly - X - Frequently - Occasionally - Not Applicable
Loud Noise Level - Constantly - X - Frequently - Occasionally - Not Applicable
Ability to Read - X - Constantly - Frequently - Occasionally - Not Applicable
Ability to Speak English - X - Constantly - Frequently - Occasionally - Not Applicable
Ability to Understand Verbal Directions - X - Constantly - Frequently - Occasionally - Not Applicable
Ability to Report to Work Regularly - X - Constantly - Frequently - Occasionally - Not Applicable
Ability to Report to Work on Time - X - Constantly - Frequently - Occasionally - Not Applicable
Ability to Work Safely - X - Constantly - Frequently - Occasionally - Not Applicable
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