Job Description

Job Description

Job Description

POSITION OVERVIEW:

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

PROFITABILITY

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

GUEST

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

PEOPLE

• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

OPERATIONS

• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards
• *Performs duties of the Team Member when necessary

QUALIFICATIONS AND SKILLS:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends and holidays
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

BENEFITS:

• Weekly pay
• Meal discounts*
• Flexible schedules
• Leadership development programs
• Advancement Opportunities
• Paid time off*
• Medical, dental, vision & 401(k)*
• Recognition programs + performance-based incentives, and more 

*Benefits vary by location & eligibility.

$17.50 - $18.00 an hour

Actual pay varies based on experience, training, and location. Rates may differ due to state or local minimum wage requirements. Hourly Team Members are eligible for overtime according to applicable laws and RBI policies.

RBI and its subsidiaries use automated tools, including Artificial Intelligence, to enhance candidate experience, help review applications and support the hiring process. These tools support, but do not replace human decision-making.

About TIM HORTONS

Tim Hortons is one of North America's largest restaurant chains operating in the quick service segment. Founded as a single location in Canada in 1964, Tim Hortons appeals to a broad range of guest tastes, with a menu that includes premium coffee, hot and cold specialty drinks (including lattes, cappuccinos and espresso shots), specialty teas and fruit smoothies, fresh baked goods, grilled Panini and classic sandwiches, wraps, soups, prepared foods and other food products. Tim Hortons has more than 5,400 system wide restaurants located in Canada, the United States and around the world. To learn more about the TIM HORTONS brand, please visit the TIM HORTONS brand website at or follow us on Facebook, Twitter and Instagram.

About Restaurant Brands International (RBI)

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

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