Anticipates guests' needs, responds promptly and acknowledges all guests, however busy and whatever time of day. Maintains positive guest relations at all times. Resolves guest complaints, ensuring guest satisfaction. Maintains complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtains assigned bank and ensures accuracy of contracted monies. Keeps bank secure at all times. Answers department telephone, using correct greeting and telephone etiquette. Processes all guest check-ins. Verifies registration card information with the guest. Obtains back-up information for guest credit/payment method and inputs into system; collects cash when designated. Directs Bell Person to escort guest and transport their luggage to the room. Handles overbooked or "walked" guests. Accepts and records wake-up call requests. Monitors, sends and distributes guest faxes. Communicates pertinent guest information to designated departments (i.e., special requests, amenity delivery). Resolves discrepancies on the room status report with Housekeeping. Matches the bucket check to in-house guest ledger report; reports discrepancies to supervisor/manager. Processes all check-outs. Processes adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Processes Players Club applications and issues Players Cards to interested guests. Performs other related duties as assigned. Promotes superior guest service.
Minimum Qualifications
High school graduate or equivalent vocational training certificate. Good communication skills both verbal and written. Ability to compute basic arithmetic. Provide excellent guest service and maintain a professional demeanor. Ability to input and access information in the property management system/computers/point of sales system. Some college or training in hospitality industry. Previous experience as Front Desk Clerk. Must be able to work various shifts, weekends, holidays and flexible hours. Must be able to withstand prolonged standing.
...projects or urgent operational needs. Qualifications: Qualifications High school diploma required Entry, No experience Korean Bilingual required Proficiency in Microsoft Office applications (PPT, Excel, Word) Ability to adapt to changing priorities and...
...Earn At Home Panelist Program We are presently looking for on-line support in our work at home Panelist Program. This is a legit opportunity for someone who takes... ...certainly be doing numerous work such as online data entry, performing e-mail response, reviews, studies...
...Data Entry Clerk (Work At Home) Part Time This is your chance to start a long-lasting career with endless opportunity. Discover the liberty you've been searching for by taking a moment to finish our online application. Benefits Excellent weekly pay Safe work...
...Job Description : The New York Post delivers the best in News, Sports, Entertainment and Pop Culture with wit, irreverence, and authority. Over the past 224 years, The Post has evolved into a multi-platform media company spanning print, digital, video, audio, app,...
An automotive retail company in Miami seeks a Retail Parts Pro to enhance customer service and manage DIY sales processes. The ideal... ...inventory, with expectations for friendly communication and effective relationship-building skills.#J-18808-Ljbffr Advance Auto Parts