Job Description

Job Description

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

As the Corporate Trainer you will develop and conduct programs to train employees of Yancey Bros. Co. on proper / required practices and systems to improve customer interaction, market share and Leadership growth. Courses will include, but not be limited to: Introduction to Yancey Bros. Co., Basic Sales, Sales Tools, Leadership, Systems and Soft Skills courses that support the needs of the various teams of the company. This position will support the Career Development programs on non-technical employees with on-line and interaction-based training. You will also assist with the training of the Sales and Leadership Trainees.

• Confers with management and staff to determine overall training objectives and needs.
• Performs needs assessments to create class / program content.
• Schedules class participants and may assist with travel needs.
• Create training programs- including / utilizing outline, text, handouts, tests, and exercises
• Facilitates classes.
• Observes class participants in the classroom setting- answering questions and determining additional activities to ensure learning.
• Facilitation / Instruction at an expected rate of 60% of available time.
• Key user and Administrator of Learning Management Systems.
• Coordinates and monitors the Sales and Leadership Trainee Program.
• Assigns and maintains New Hire learning objectives.
• Captures training records.
• Schedules and secures training location and classroom related materials for their classes.
• Coordinate lunches, as applicable.
• Updates and develops training aides used in the classroom. Deal with vendors.
• Administers and sometimes creates practical exams to evaluate learning.
• Participates in meetings, seminars, and training sessions to obtain information / skill sets needed to retain competency in the training arena.
• Create and maintain reporting / assessments.
• Monitor and work with Customer Experience data.
• Other duties as assigned and qualified.

Who We Are Looking For:

To be successful in this position you should have prior experience with facilitation, sales, customer experience, and supervision. You should also possess knowledge of course design and instruction.

• Experience with Sales / Supervision / Customer Experience
• Previous training / facilitation experience
• Experience overseeing training programs
• Equivalent combination of education and experience.
• Course design and instruction experience preferred

Required Qualifications/Skills:

• Presentation / Teaching Skills.
• Scheduling and Organization.
• Skilled in computer applications - Word, PowerPoint, Excel, Acrobat and other applications associated with building or presenting course material or presentations.
• The ability to communicate through email - sending & receiving notes, attachments, meeting notifications and working with a calendar function.
• Effective use of business related systems – examples: Salesforce, Inventory Systems, LMS, etc. a plus.
• Ability to define problems, assess learning needs, establish learning path, and create learning material.
• Instruct for extended periods of time.
• Deliver feedback and assessments in a professional and helpful manner.
• Conduct needs assessments.

• Prior experience working in finance, sales or operations administration

Physical Demands and Environmental Conditions:

• Light: Occasionally Lift/Carry/Lower 1 – 15 Lbs, seldom Lift/Carry/Lower 15 – 30 Lbs, never Lift/Carry/Lower +30 Lbs.
• Occasionally pushing/pulling, reaching (both above and below shoulder), bending/twisting, walking, standing, repetition – hand/wrist simple and firm grasping.
• Seldom crouching/stooping/squatting, crawling/kneeling, climbing/stepping.
• Corporate Offices: Climate controlled environment. Work under florescent lighting. Moderate noise levels. Possible noise and vibrations carried over from the shop.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

• Paid Holidays
• Paid Sick Leave

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

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